Jewellery Consultant at Caratlane in Chennai

Job Description

Eligibility Criteria:

a. Education, Certificate
(Relevant education, achievement & certification)

1. Any bachelor degree is mandatory
2. MS Office certification / part of curriculum

b. Knowledge
(knowledge gained in the past relevant to this requirement)

1. Knowledge in front-end retail operations
2. Selling & customer service
3. Basic knowledge of Jewellery – Gold, Diamond, Platinum and Silver will be an added advantage

c. Skills
(Specific job skills required for this job)

1. Communication – Excellent verbal communication in English(Mandatory) & regional language.
2. Basic computer operating knowledge
3. E-mail communication
4. Basic knowledge of Point of Sale system (POS)

d. Experience
(Specific type or amount of experience)

1. 2-5years of relevant experience in front-end retail operations/field sales. Preferably with an established Retail Brand
2. Freshers with high level of communication skills and attitude to serve customers

Profile @CaratLane

Your KRA/KPI:

1. Visiting and assisting the customers at their preferred location with adequate product knowledge
2. Ensuring Business revenue targets are achieved
3. Producivity needs to be above 3 and ensure 85% of Appointment to meeting conversion
4. Maintain high customer experience standards
5. Ensuring proper reporting of appts as per the SOP
6. Prompt in following up with customers.
7. Ensuring the TAH kit is well organized and overall attire needs to be presentable
8. Completing payment transactions; preparing merchandise for delivery.
9. Retaining the existing or new customers
10. Maintaining a high level of efficiency in handling inventory
11. Coordinating with inter departmental personnel
12. Working on POS, ERP system, Magento etc